Tenants Guide

We have assisted many thousands of tenants find their ideal home over the years and have always strived to deliver service levels way above what can normally be encountered in the private rented sector. Our commitment continues today, as we constantly evolve our systems and practices to enable us to maintain providing high levels of service to our tenants.

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The following information is very important if you are considering renting a property and helps us assist you in your search for the ideal property.

Registering Your Interest

Once you have contacted us and we have recorded your details, you will be given particulars of properties that are available and will thereafter receive updates by email. If you chose a property to view please consider the following beforehand:

  • The location is suitable for your requirements.
  • There are no restrictive conditions that will affect you, such as pets, smoking, sharer’s etc.
  • Furnishings and fixtures are adequate for your needs.
  • The date the property is available.
  • You can afford the rent.

The following chart will give you guidance of what our referencing agency use, to decide if a prospective tenant can afford the rent, allowing for all other living expenses.


  

Affordability Indicator

Annual Salary

Maximum Rent

Annual Salary

Maximum Rent

£9,000

£300

£36,000

£1,200

£12,000

£400

£39,000

£1,300

£15,000

£500

£42,000

£1,400

£18,000

£600

£45,000

£1,500

£21,000

£700

£48,000

£1,600

£24,000

£800

£51,000

£1,700

£27,000

£900

£54,000

£1,800

£30,000

£1,000

£57,000

£1,900

£33,000

£1,100

£60,000

£2,000

For higher amounts please contact us directly

If your combined income does not match the chart your application may be need further clarification.

Making an Appointment to View

Once you have decided that you would like to view a property, please ensure that all prospective tenants who will be living at the property view at the same time. We cannot reserve a property until all tenants have viewed the property. If you need to cancel a viewing, or are running late, you must give us as much notice as possible, so that we can make another appointment for you as soon as possible.

Proceeding with a Property 

When you have chosen a suitable property and the Landlord has accepted the initial terms of the let, you and every other tenant over the age of 18 will be required to: -

  • Complete a Tenancy Application on line (if no e-mail, a paper copy can be supplied)
  • Provide Identification
  • Pay a holding deposit equal to one week's rent (in total, not per tenant) which will be deducted from the first month's rent (please refer to Tenants Costs section)

An email will then be sent to all tenants wishing to reside at the property who are over 18. This will be an application via our referencing company for completion on line (a paper copy can be supplied if there is no email address).

* We must be advised if any tenant will become 18 during the tenancy *

The information you provide as a new tenant, will be used for references and a credit search.

Upon satisfactory enquiries being received we can then agree a moving in date, which unless otherwise stated, will always be within 14 days.

Zero Deposit Option

Some landlords may consider the Zero Deposit option at their discretion. There remains some confusion as what the scheme actually provides and what the payment covers. Please read the following carefully so that there is no confusion.

  • After passing the reference checks your details will be provided to the Zero Deposit provider who will then arrange for you to review your Zero Deposit Guarantee quote online.
  • You make a payment equivalent to one week's rent, provide your Direct Debit details and then the paper work is generated and copies sent to all parties.
  • Your payment gives the landlord a guarantee for the same amount as a six week tenancy deposit and you remain liable for any damage or financial loss to them.
  • At the end of the tenancy, the inventory and check-out are completed and if you leave the property in a satisfactory condition with no outstanding rent or bills, there is no further action required.
  • If there is any damage to the property or unpaid rent, you need to reimburse the landlord yourself. If you dispute the landlord's claim, you and the landlord will be asked for evidence which will sent for expert evaluation.
  • If the expert finds in the landlord's favour, Zero Deposit will settle the claim with the landlord and then seek reimbursement from you directly. If you fail to reimburse Zero Deposit at this point, you may be liable for recovery costs and it could impact on your credit history.
  • You should be aware that this is not an insurance policy that protects you, the tenant, for any claim in breach of the tenancy agreement. You are still liable for any costs that may become payable at the end of the tenancy.
  • Your payment of one week's rent is not refundable at the end of the tenancy.

Identification

We are required  to identify every tenant proposing to rent a property through our company. We must take copies of all original documents from all individual person(s) applying for the tenancy whilst in our offices.

The following rules apply:

UK and EU Citizens:

Passport and if an EU citizen, a National Identity Card of the member state and a bank or utility statement dated within the last 3 months.

Non UK Citizen:

Biometric residence permit showing the time limit on permission to stay, current passport and a bank or utility statement dated within the last 3 months.

No Passport:

If no passport exists we will require a birth or adoption certificate, national insurance number or UK driving licence, a naturalisation certificate or a right of abode certificate and a bank or uttility statement if already living in the UK dated within the last 3 months.

We have assisted many thousands of tenants find their ideal home over the years and have always strived to deliver service levels way above what can normally be encountered in the private rented sector. Our commitment continues today, as we constantly evolve our systems and practices to enable us to maintain providing high levels of service to our tenants.